Returns & Refunds

A piece should work with your room. If it does not, you can ask to return it during the 30 days following delivery.

Before sending a return

Send your order number and the item name to [email protected], or call +1 828-962-2486. We can help with the return steps and any question about the item. To qualify for a change-of-mind return, the piece needs to remain unused, with its original packaging and included parts intact. Keep artwork uninstalled while you decide.

Return address

The default destination for returns is:

Joseph Ryan LLC / Ryan Wall Studio
7083 Chennault Ave
Jber, AK 99506
United States

Include your order number inside the parcel, protect fragile surfaces, and keep your carrier receipt and tracking. You may contact customer care before mailing for guidance. Our return address is in Alaska even though outbound delivery serves only the contiguous 48 states.

Who pays return shipping

We cover return shipping when the item arrives damaged, is defective, or differs from the item ordered. Tell us about the issue and include photographs where practical so we can arrange the appropriate return method. For a change of mind, a different room plan, or a size choice that does not suit your wall, the customer pays the return shipping charge.

There is no additional fee simply for returning an eligible item. Approved refunds include the returned item’s purchase price and applicable tax. The original standard shipping charge is refunded for an incorrect, defective, or transit-damaged item; for a change-of-mind return, the original shipping service charge is not refundable.

Inspection and refund

After the return reaches us, inspection takes 3–5 business days. Once the return is approved, we initiate the refund to the original payment method. Your bank or payment provider determines when that credit becomes visible in your account.

Exchanges and cancellations

Contact us if you would prefer another size or design. We will explain the return and replacement options for your order. Cancellations can be considered before dispatch; an order already on its way follows the return process instead.

Customer care is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.